- Refunds are on a case by case basis and any issue should be brought to our attention within 24 hours of delivery. Please send an unboxing video to assure us the plant has not been tampered with.
- In order to refund your purchase, you must return the plant in the same condition it was received. Once we verify through tracking that your return has been sent, we will issue a refund if your purchase qualifies. Please do not remove the newly arrived plant from the pot and as this can cause extra stress to the plant. If removed you will not be reimbursed.
- There are risks associated with shipping any plant, no matter the distance. We do our best to list plants we feel travel the best, however, plants are living things and some things are out of our control. By purchasing a plant from us, or anywhere online, you assume the risk that loss is a possibility and the plant(s) may not bounce back.
- We diligently check to make sure plants are healthy and pest free. If there is an issue with your plant, please send photos to greengoddesscolorado@gmail.com along with your order number and a description of the issue. We will evaluate your issue and determine if a refund or reship is in order.
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